Accounts and Support
Manage billing and call records, locate integration issues, and provide necessary troubleshooting information.
Marketplace Orders
Section titled “Marketplace Orders”Purchase Guide · Order Issue Troubleshooting · Transaction and After-Sales Rules
For issues with ready-to-use accounts, top-ups, and gift cards, first check the status in My Orders; when contacting support, provide the order number and redacted error information, and do not send passwords, verification codes, or full session details.
Billing and Account
Section titled “Billing and Account”Learn about billing composition and calculation details.
Check payment and after-sales rules.
Locate each call and verify charges.
View instructions for creation, storage, and rotation.
Issues with Calls
Section titled “Issues with Calls”First check Error Codes and Troubleshooting, then verify Addresses and Protocols and Tool Limits. For how to check models and usage, see Verify Models and Usage.
If you still need help, please provide the following through the console or support channels published on the official website: occurrence time and time zone, tool and version, model ID, HTTP status code, request ID (if any), redacted error information, and whether the issue can be reproduced with a minimal request.
Do not send full API keys, authentication headers, or full conversations containing private content.
Self-Service Reference
Section titled “Self-Service Reference”- Integration FAQ: addresses, models, response reading, and monitoring meanings.
- Timeouts and Retries: setting client wait times and failure handling.
- Migration Guide: switching item by item from your original provider.