Store Transactions and After-Sales Rules
Cancellation, delivery anomalies, activation failures, and account bans are handled by order stage; Model API balance is processed separately under top-up rules.
Information Before Placing an Order
Section titled “Information Before Placing an Order”Price, specifications, quantity, region, duration, delivery method, and risk notices are displayed on the product or checkout page. Please read them fully before confirming; if any condition is unclear, contact support first. The order retains the product and risk notices confirmed at the time of ordering; subsequent page updates do not rewrite the confirmation record of historical orders.
This site is your entry point for purchasing products and requesting after-sales service. When a supply partner is involved, this site handles verification based on the order; do not make separate payments to unfamiliar upstream parties, and there is no need to register a distribution account yourself.
Cancellation and Refund Are Handled by Order Stage
Section titled “Cancellation and Refund Are Handled by Order Stage”| Situation | How to Handle |
|---|---|
| Pending delivery and the order provides a cancellation entry | You can request cancellation from the original order; after success, check the wallet refund transaction record |
| Processing in progress or activation result pending confirmation | Cannot be canceled directly; keep the original order and wait for verification, do not repurchase |
| Unable to log in, invalid delivery, or specifications do not match | Provide the order number and redacted proof; support will verify the delivery status |
| Top-up failed or information is incorrect | Correct as prompted on the original order or contact support; a failure notice does not mean a refund has been issued |
| A ready-to-use account was delivered normally or top-up succeeded, and was later banned by a third-party platform | No refund due to the ban; we can assist with an appeal, but do not guarantee unbanning |
| Gift card has been delivered | Direct refunds are not supported; anomalies such as invalid delivery can still be contacted for verification with support |
Ban Risk Must Be Understood Separately
Section titled “Ban Risk Must Be Understood Separately”After a ready-to-use account is delivered normally or a top-up succeeds, if the account is banned by a third-party platform, no refund is issued due to the ban. We can assist with an appeal, but do not guarantee the unbanning result. Failure to deliver as agreed, unsuccessful top-up, or situations where this site should bear responsibility under law are handled according to the corresponding after-sales rules.
Third-party platforms may adjust terms, restrict access, or require identity verification; this site cannot guarantee that risk control will not occur, that bans will not happen, or that appeals will definitely pass. Do not confuse bans after normal delivery with failure to deliver as agreed or activation failure. The above explanation does not exclude responsibilities that should be borne by this site under legal provisions.
Difference from API Balance Refunds
Section titled “Difference from API Balance Refunds”Refunds of unused principal for Model API are handled according to Top-Up, Refund, and Invoice. Whether store products can be canceled and how refunds are issued follow the order stage and the corresponding product rules; the 7-day rule for API balance does not apply directly. Canceling an order to return funds to the wallet and refunding a wallet top-up to the original payment method are two different operations.
When After-Sales Service Is Needed
Section titled “When After-Sales Service Is Needed”From My Orders, keep the order number and provide the product specifications, occurrence time, order status, status displayed on the third-party platform, and redacted error screenshots. Contact us through the support channels published on the official website or console; do not provide passwords, verification codes, complete sessions, redemption codes, or original ID document images. For how to locate a specific issue, see Order Issue Troubleshooting.