---
title: "Accounts and Support"
description: "Manage billing and call records, locate integration issues, and provide necessary troubleshooting information."
headingIds: {"Marketplace Orders":"section-1","Billing and Account":"section-2","Issues with Calls":"section-3","Self-Service Reference":"section-4"}
---

<aside className="docs-publication" data-pagefind-ignore>

Documentation maintained by [1ZheAI](https://1zheai.com/en/editorial/#publisher). [Sources and corrections](https://1zheai.com/en/editorial/).

Found an error? [Contact support](mailto:support@1zheai.com) with the page address and a description. Do not send API keys or account credentials.

</aside>
## Marketplace Orders

[Purchase Guide](/en/docs/store-guide/) · [Order Issue Troubleshooting](/en/docs/store-orders/) · [Transaction and After-Sales Rules](/en/docs/store-rules/)

For issues with ready-to-use accounts, top-ups, and gift cards, first check the status in [My Orders](https://1zheai.com/store-orders?lng=en); when contacting support, provide the order number and redacted error information, and do not send passwords, verification codes, or full session details.

## Billing and Account

<CardGroup cols={2}>
 <Card title="Pricing & billing" href="/en/docs/pricing-explained/">Learn about billing composition and calculation details.</Card>
 <Card title="Top-ups, refunds & invoices" href="/en/docs/billing/">Check payment and after-sales rules.</Card>
 <Card title="Usage logs & reconciliation" href="/en/docs/usage-logs/">Locate each call and verify charges.</Card>
 <Card title="API key management" href="/en/docs/api-keys/">View instructions for creation, storage, and rotation.</Card>
</CardGroup>

## Issues with Calls

First check [Error Codes and Troubleshooting](/en/docs/troubleshooting/), then verify [Addresses and Protocols](/en/docs/base-url/) and [Tool Limits](/en/docs/integrations/). For how to check models and usage, see [Verify Models and Usage](/en/docs/verify-model/).

If you still need help, please provide the following through the console or support channels published on the official website: occurrence time and time zone, tool and version, model ID, HTTP status code, request ID (if any), redacted error information, and whether the issue can be reproduced with a minimal request.

Do not send full API keys, authentication headers, or full conversations containing private content.

## Self-Service Reference

- [Integration FAQ](/en/docs/faq/): addresses, models, response reading, and monitoring meanings.
- [Timeouts and Retries](/en/docs/retries/): setting client wait times and failure handling.
- [Migration Guide](/en/docs/migration/): switching item by item from your original provider.